Housing Manager
Home, a place where you belong
Join us as a Housing Manager at Home Group, in our awesome housing team in Oxfordshire. You’ll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first-class customer service, delivering our customer promise every day!
What you’ll do:
* You'll be out and about on our estates, meeting customers and building real connections with our communities
* You’ll look after your patch across Oxfordshire with support from our Community Housing Assistants, making sure neighbourhoods feel safe and welcoming
* You’ll own customers concerns from first contact through to resolution
* Managing anti-social behaviour is a core aspect of this role, spotting issues early and sorting them quickly
* Handling queries and complaints with care, always aiming to create inclusive, well-kept places to live
* Conducting estate inspections, meeting with contractors on site, and completing routine safety and compliance checks
Why ...