Operations Manager / Head of Operations £65,000 – £70,000 | Doncaster | Full Time Our client, based in Doncaste r is a leading supplier of construction site consumables to major UK housebuilders. Their business is built on repeat custom, reliability and quality of service They are a family-owned SME, with a growth mindset, operating at c.£12m turnover today, with an acquisition planned for 2026 and a clear target of £27m revenue by 2030. To support this growth, they are creating a new Senior Operations role that will sit at the heart of the business. This is a rare opportunity to shape an operation, embed standards, and lead improvement projects that genuinely matter. This is not a desk-bound role. You will need to be visible, hands-on when needed, and trusted to run the operation effectively. This role will suit a calm, credible and detail-driven Operations leader who values standards and accountability. Depending on experience, this role will be appointed as Operations Manager or Head of Operations. Key Responsibilities Performance & Process Maintain excellent OTIF and same-day despatch performance Set, audit and maintain accuracy and quality standards Ensure processes don’t slip over time People Leadership Engage, motivate and develop the team Workforce planning and deployment 1-2-1s, appraisals, RTWs and performance management Interviewing, onboarding and training Build capability in long-standing supervisors Compliance & Safety Lead a positive safety culture Own H&S compliance alongside external consultants Support achievement of ISO 45001 and other accreditations Plan and manage facilities maintenance Continuous Improvement Improve accuracy, quality and productivity Reduce risk and improve housekeeping standards Standardise processes to support growth Improve stock layout, replenishment and flow Stock Control Deep understanding of WMS and stock movements Full ownership of stock discrepancies and investigations Monthly reporting to senior management Rolling stock takes and valuation integrity Identify slow-moving and obsolete stock Deliveries Work with Transport Supervisor on driver management Understand and optimise own-fleet delivery software Support route planning and future hub development Reporting & Strategy Monthly board reporting Data analysis for trends and improvement opportunities Support capital projects and strategic initiatives Operational Cover Willing to step in during exceptional pressure points Understand every role well enough to challenge assumptions Requirements Confidence under pressure Strong analytical ability and attention to detail High integrity — no spin, no excuses A strong work ethic and visible leadership style Consistency and follow-through Excellent prioritisation Full ownership mentality A growth mindset and resilience during change A professional, approachable manner Benefits Salary - £65,000- £70,000 Bonus- Profit related bonus scheme Hours- Standard warehouse hours are 09:00–18:30 Some drivers start from 05:15, so flexibility is required. You will not be expected to do this daily, but you must be prepared to occasionally start early or finish late to fully understand and lead the operation.