Job Title: Credit Controller
Location: Birmingham- Hybrid
Salary: £30,000 per annum plus monthly bonus
Hours: 35 hours per week
Role Responsibilities
Managing a portfolio of (Apply online only) customer accounts, ensuring timely collection of outstanding invoices, with total debt values ranging from £400k to £550k.
Monitoring aged debt reports and proactively following up on overdue balances.
Contacting customers via phone and email to resolve payment issues and secure payment commitments.
Investigating and resolving invoice queries in collaboration with internal teams.
Maintaining accurate and up-to-date records of all communications and account activity.
Allocating incoming payments and reconciling customer accounts.
Preparing regular debtor reports and providing updates to management on collection performance.
Supporting the month-end process, including reporting on aged receivables and bad debt provisions.
Building and maintaining strong customer relationships to improve payment behaviour.
Identifying and escalating high-risk accounts or potential bad debts.
Collaborating with sales and operations teams to resolve disputes and improve cash collection.Essential Skills, Knowledge & Experience
Previous experience in a Credit Control or Accounts Receivable role (10+ years' experience).
Strong understanding of accounts receivable processes and debt collection practices.
Proven experience managing aged debt and working toward collection targets.
Standard proficiency in MS Excel, with experience using accounting/ERP systems and CRM platforms.
Excellent written and verbal communication skills, with a confident and professional telephone manner.
Ability to handle difficult conversations, negotiate payment solutions effectively, and resolve disputes.
Strong organisational skills, with the ability to manage multiple accounts and competing deadlines.
Strong reading comprehension skills, including court bundles and letters of instruction, with logical deduction capability and the ability to deal with sensitive information while avoiding vicariousness.At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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