Role: Service Coordinator
Location: Daventry, NN11
Hours: Full time, 8.30am to 5pm, 37.5 hours per week
Salary: £30,000
Fully office-based role
An excellent opportunity has now arisen for a Service Coordinator to join our client’s successful team.
Who are we?
We are proud to be representing our client, a well-established and highly respected business based in Daventry. Specialising in providing technical services to a range of commercial and industrial clients, our client has built a strong reputation for delivering reliable, professional, and customer-focused solutions. Due to continued business growth, they are now looking to expand their office-based support team.
Benefits:
Competitive salary of £30,000
25 days holiday plus bank holidays
Free on-site parking
Friendly, supportive, and welcoming team environment
Full training and ongoing professional development
Modern, well-equipped office facilities
Duties of a Service Coordinator:
Coordinating and scheduling engineers to attend planned preventative maintenance (PPM), remedial works, and reactive callouts
Acting as the first point of contact for customer queries via email and phone
Managing and organising incoming work requests and allocating jobs efficiently
Liaising with customers, taking details such as vehicle registration numbers and job-specific information
Communicating with sub-contractors to arrange additional resources when required
Handling approximately 80% of daily communication via email and 20% via telephone
Maintaining accurate records on the internal system, ensuring all job details and updates are logged
Supporting the wider office team with additional administrative tasks as required
What we would like from you:
Previous experience in a scheduling, coordination, or service administration role
Excellent organisational and multitasking skills, with the ability to prioritise effectively
Strong written and verbal communication skills
Confident handling both email and phone-based enquiries
A proactive, positive, and team-focused attitude
Competent IT skills, including working knowledge of Microsoft Office applications
If you are interested in this role, please apply below with your most recent CV.
MKTEMP
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