Job overview
This is for a 6-month secondment.
An exciting opportunity have arisen for someone looking to progress their career and become a Hospital Ambulance Liaison Officer (HALO) for the Hampshire area of SCAS.
The HALO role is a vital position in the support, management, and liaison between SCAS and Hospital teams. You will become a key player and pivotal link between the ambulance service and external stakeholders, while liaising as part of the command structure and control centre's. As a highly visible ambassador for the Trust you will be expected to demonstrate and champion the behaviours linked to the key values of: Team Working, Caring, Innovation and Professionalism.
We are seeking 1 candidate: base will be determined by current home station. This role is full time working a bespoke rota.
Main duties of the job
Main duties of the role
The HALO will be an effective and proactive liaison between external stakeholders, Hospital Trusts and SCAS, and while in liaison with duty commanders, be responsible for the safe and effective management of patients and staff during times of ambulance holding to maximise service delivery.
You must be a team player, accept responsibility, demonstrate accountability and be a confident decision maker. You will possess good interpersonal and communications skills. You will need to be competent in basic IT skills and capable of logical thinking, practical problem-solving, objective assessment skills and report writing.
Staff welfare remains forefront of daily service delivery and the HALO will play a pivotal role in supporting the management team in ensuring this is provided effectively and robustly.
The ability to respond as a solo responder from time to time is an essential requirement for the role.
We believe and encourage commitment to your own ongoing personal and professional development is essential and should be demonstrated in your application.
Working for our organisation
Benefits we offer:
* Full training and support when you join and ongoing throughout your employment with us.
* Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
* Enrolment into the NHS Pension Scheme.
* Access to continual professional development and opportunities within SCAS and the NHS.
* Occupational Health support along with an Employee Assistance Programme.
* NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
* Staff networking and support groups
Detailed job description and main responsibilities
Please see attached JD for full details;
To act as a point of contact between South Central Ambulance Service NHS Trust (SCAS) U & E service and Acute Hospital Trusts within a given locality. There may be a requirement to travel to other sites across the wider SCAS environment.
To be an on-site presence to respond to and resolve issues and matters concerning U & E Operations.
To liaise with ED staff and attend meetings as required to provide SCAS representation and assist in the efficient and effective patient flow within the hospital environment.
To be an ambassador when representing SCAS by acting in a professional and positive manner ensuring the Trust’s values are adhered to at all times.
To liaise regularly with SCAS CCC, Operational and Tactical Commanders to provide accurate updates and information.
To record and report adverse events and incidents affecting patient safety and crew wellbeing.
To utilise the current monitoring and recording process while multiple ambulances are unable to offload.
The ability to respond for SCAS either as a solo responder or as part of a dual crewed ambulance is essential and is expected to maintained during the undertaking of the HALO role
Person specification
Qualifications and Training
Essential criteria
* Registered HCPC Paramedic or RGN Nurse with demonstrable experience (2 years post registration experience including preceptorship training and Newly Qualified Paramedic (NQP) period).
* IHCD or FutureQuals Emergency Response Driving qualification
* Evidence of on-going professional development
Desirable criteria
* Supervisory or management qualification to NVQ3 level or equivalent experience or study towards a relevant qualification
* Formal Leadership qualification or demonstrable level of experience
Physical Requirements
Essential criteria
* VDU Work
* Standard keyboard skills
* Able to travel to other locations as required
Knowledge and Experience
Essential criteria
* Thorough working knowledge of U&E Services
* Working knowledge of appropriate IT systems: e.g. SCAS Connect
* Experience in analysing and interpreting data and delivering presentations based on the information.
* Experience of complaint and reportable incident procedures to promote a culture of continual improvement
* Experience of dealing with poor performance and remedial actions
* Working knowledge of governance e.g. Health and Safety, Clinical, Freedom of Information, Confidentiality
* Evidence of Supervisory / management experience
* Knowledge of the challenges facing health and social care
Skills and Aptitudes
Essential criteria
* The ability to plan and prioritise own workload
* Demonstrates innovative and operational thinking
* Ability to create an environment that allows effective problem solving at all levels.
* Highly effective communication skills, both verbal and written.
* The ability to deliver localised training sessions to support improvement and development of the handover process and role.
* Ability to work under own initiative
* Must be able to remain calm under pressure
* Motivational leader, able to bring out the best in others.
* Must be able to demonstrate the ability to work as part of a team.
* Self-motivated
* Can assess risks, anticipate difficulties and take appropriate action.
* Dynamic and proactive in approach to challenges.
Desirable criteria
* Experience of engagement with external stakeholders
Special Requirements
Essential criteria
* Ability to work autonomously with minimal supervision
* DBS check required (enhanced)
* Ability to deal with patients and members of the public with dignity and respect
We understand that some applicants may choose to use AI tools to assist with completing their application. While this is not against our guidelines, it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process.
We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).
Please be assured that any requests for reasonable adjustments will not negatively affect your application.
As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff.