Operations Support Manager
Location – Tividale, West Midlands
Salary - £40,000 -£45,000 a year dependant on experience
We are looking for a proactive and positive Operations Support Manager.
Responsibilities
Recruitment & Onboarding
* Coordinate end-to-end recruitment processes including advertising vacancies, shortlisting, arranging interviews, and issuing offers.
* Conduct reference checks and ensure right-to-work compliance.
* Manage onboarding and ensure induction processes are followed for all new starters.
Employee Relations
* Lead on accident and incident management.
* Lead on fact find investigations.
* Manage any grievances / complaints received from employees and public.
HR Administration
* Lead on maintaining and updating employee records on the Natural HR system.
Absence Management
* Monitor sickness absence and ensure all return to works are completed with employees.
* Lead on absence disciplinaries.
Learning & Development
* Support the coordination of CPC, Induction and any other training that may be required.
* Maintain training records and assist in evaluating training effectiveness.
* Employee appraisal - improve employee skills and identify any training needs.
Traffic Office
* Oversee the traffic office and supervisory team;
* Responsible for First Line driver management.
* Oversee allocation of work
* Manage Lost mileage and Network Issues
* Management of punctuality
Team Responsibility KPI's
To ensure that the following KPI's are met:
* Ensure random Drug testing is conducted daily- minimum of 2 per day as standard.
* Ensure random Alcohol testing is conducted daily- minimum of 15 per day as standard.
* Ensure Driving Licence checks are conducted daily- minimum of 15 as standard.
* Ensure Gate Checks are conducted daily- minimum of 10 run-out per day and 10 run-back per day as standard.
* Ensure Service Monitoring (roadside and/or ticketer) is conducted daily- minimum of 20 per day as standard.
* Ensure Depot (departure time) Punctuality is conducted daily – minimum of 15 per day as standard.
Hand over Report (Team)
* You need ensure that the Traffic Office team record all matters arising from the Company's operating activities and forward such information via email to the next on-duty Inspector. This approach will automatically ensure that the next on-duty Inspector is fully informed thus they are able to continue to monitor and act, as necessary. Verbal communication in respect of a handover report is unacceptable, it must be electronically recorded.
Hours of Work
* You are required to work 45 hours per week (Monday to Friday) you may be required to work weekends and anti-social hours as well as statutory holidays. A flexible approach toward working hours is required to ensure effective cover throughout each day of operation.
Health & Safety
* Employees are required to comply with all Statutory/Company Health & Safety Policies and Procedures.
Preferred Skills
* Excellent knowledge and understanding of British Domestic Hours Rules (as defined within the) Transport Act 1968 and the Working Time Regulations 1998.
* A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email).
* A basic level of Competence in the use of Omni-das and Ticketer systems.
Job Type: Full-time
Benefits:
* Company events
* Company pension
* Free or subsidised travel
* Free parking
* On-site parking
Ability to commute/relocate:
* Oldbury B69 3HW: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person