Role overview
Hiring a Practice Manager to lead the day‑day running of a premium dental practice, balancing patient experience, team wellbeing and commercial outcomes. They are looking for more than operational capability, they value leadership maturity, emotional intelligence and integrity.
Experience & Qualifications
Essential
- Prior Practice Manager experience in a UK private dental setting
- A meaningful track record of direct reports
- Post-GCSE qualifications
- Able to work alternative Saturdays
Strongly preferred
- Background from a corporate environment, with the discipline to run a practice end‑to‑end
- Dentally trained
- Management qualification or formal leadership development
Essential capabilities
- Confident, credible leadership style — able to motivate, challenge, and develop others
- Proven experience handling people matters: performance improvement, absence management, and team development
- Organised, structured, and solutions‑focused, with consistent follow‑through
- Patient‑centred mindset with the confidence to manage concerns and complaints effectively
- Working knowledge of CQC compliance
- Strong grasp of KPIs, performance management, and commercial targets
- Strong understanding of practice‑level financials, including revenue drivers, cost control, and budget oversight
- Previous experience in private dental or private healthcare settings
What the role looks like day‑to‑day
The successful candidate will:
- Lead day‑to‑day practice performance across people, patients, and commercial outcomes
- Develop the multidisciplinary team, setting clear expectations and ownership
- Track and manage core KPIs including chair utilisation, treatment conversion, revenue, and patient experience
- Partner with Treatment Coordinators and clinicians to optimise the patient journey
- Oversee diary management, balancing productivity with a calm, high‑quality experience
- Maintain regulatory compliance and ongoing CQC readiness
- Manage costs, stock, and budgets in line with business targets
- Own operational processes, spotting risks early and driving improvements
- Resolve patient feedback and complaints with care, professionalism, and pace
- Support local growth through marketing activity and community engagement
About the practice
Consisting of 3 surgeries, they are fully equipped and computerised. Established 7 years ago.
Requirements
- Available to work on site everyday.
- Legal right to work in the UK (Cannot offer sponsorship)
- Must have Dental PM experience.
- Must be able to work alternate Saturdays.
- Patient Centred mindset.
- Comfortable with KPI lead management.
- Job stability.
- Must be able to work 08:45 – 17:45
Start date
As soon as possible.
Working time
Full time, 5 days per week including alternate Saturdays (with a mid‑week day off in those weeks). Working hours will be 08:45 – 17:45.
Salary
Dependent on experience and will be discussed further.
