Are you a merchandiser or do you work in retail and are looking for the next step in your career? Do you have a passion for managing people?
We're looking for a Merchandising Team Leader based in your area. You will be an integral part of a field-based retail merchandising team, working in a range of high street retailers on behalf of exciting household name brands. We work across a variety of categories including: Books and Entertainment, Fashion, Grocery, Health and Beauty, Beers, Wines and Spirits, and Toys.
About the role:
Working Hours: A minimum of 30 hours per week, with 18 hours for team supervisory tasks and 12 hours for client merchandising
Rate: Team supervisory tasks at £13.70 per hour and merchandising tasks at £14.25 per hour
Ideal recruitment area: The ideal candidate would cover a range of stores in the TW and KT postcode area (Ashford Feltham) so a driver is a must!
Key details: The contract would be 30 hours worked over Monday - Friday and occasional weekend when required to cover missed work or inductions, however this would be down to manager discretion.
- 1/3rd of the hours will be based around managing colleagues, compliance and F2F coaching of your team of around 35- 40 merchandisers
- 2/3rd of the hours will be based around client activities (calls) delivering 99% + coverage for your district
An ideal candidate would have supervisory experience and have worked in the retail sector.
How you'll deliver excellence:
Team Leadership
1. You will oversee day‑to‑day activity in your district, making sure all work is completed on time and to the standards agreed with our clients.
2. You will manage and arrange merchandiser schedules for your district.
3. You will support recruitment and onboarding for your district.
4. You will train, support, and guide merchandisers so they're confident and capable in their roles.
5. You will give regular feedback by celebrating great work and addressing any performance concerns early.
6. You will be the main point of contact for your district and share timely updates through our feedback tools.
Compliance & Standards
7. You will make sure everyone follows the correct processes, standards, and safety guidelines.
8. You will ensure plans and schedules are accurate, realistic, and aligned with wider regional priorities.
9. You will maintain strong admin standards and accurate data in all systems.
Merchandising
10. You will ensure all merchandising and in‑store activity is completed correctly, following briefs and planograms where provided.
11. You will ensure displays, products, and POS materials are set up properly and look great for customers.
12. On occasion, you will need to accept point of sale to you home address and take to store for implementation.
Other Duties
13. You will build positive relationships with store managers, in‑store teams, and internal support teams.
14. You will support new initiatives and help your team adapt to new ways of working.
15. You will look for opportunities to improve processes, execution quality, and the overall colleague experience.
What makes you excellent:
16. Strong planning, organisation, and time management skills with the ability to manage competing priorities.
17. Proven ability to lead, motivate, and coach field-based colleagues.
18. Clear and confident communicator, able to engage stakeholders at all levels.
19. Strong relationship-building skills with internal and external partners.
20. Previous retail, merchandising, or customer service experience.
21. Confident using mobile and desktop systems for scheduling, reporting, and communication.
22. Full driving license and access to a vehicle.
What makes us excellent:
As part of your package, we offer:
23. Incentive scheme
24. Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
25. Life insurance
26. Flexible holiday and pay
27. Immediate access for you and your family to GroceryAid
28. Access to PAYM8, allowing you to access your wage before your payday
29. Unlimited refer a friend scheme
30. Regular performance reviews with access to over 400 learning resources and progression opportunities
eXPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 list, celebrating our commitment to a supportive and empowering workplace! We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers. People are our business, so we work hard to ensure they are supported, rewarded, and valued. We are proud to be a Disability Confident Leader and a fully inclusive employ