Job Summary
Location: Southampton, Hampshire. Category: Volvo (Service). Vacancy Type: Permanent/Full Time. Salary: £27,000-£36,000 OTE; competitive, uncapped.
The Driving Spirit
Based in the South and South‑West of England, Snow's Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently looking for a Service Advisor to join our fantastic Volvo dealership based in Southampton.
Your day
As a Service Advisor, you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your day will include:
* Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
* Initiating documentation and maintaining customer records and follow‑up systems.
* Providing customers with estimates, and notifying customers promptly when the work is complete.
* Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
* Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
* Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
* Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
* Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
* Able to plan, organise self and meet agreed work deadlines.
* Able to assimilate information quickly and provide considered responses.
* Strong work ethic and adaptable to change.
* Attention to detail and maintains good, accurate quality of work.
* PC/Web literate.
* Full clean driving licence.
* Retail automotive service experience preferred.
What is in it for you?
* Highly competitive salary and bonus scheme with use of company car.
* Full training and support to help you immerse yourself in the role and Snow's values.
* 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snow's at 5, 10, 15, 20 years anniversary.
* Birthday day off
* Discounted MOTs, Service & Parts.
* Recommend a Friend Bonus/ Introducing a Customer Bonus.
* Life Assurance Benefit.
* Snow's Contributory Pension Scheme.
* BEN – Employee Assistance Programme.
* Excellent development opportunities to learn & grow with Snow's.
* Role dependant – tool box insurance
Hours of work
Monday to Friday 08:00-17.45 (with 1 hour for lunch).
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