Lead and develop a nationwide IT field operations function, driving service quality, efficiency, and continuous improvement, within a growing technology services division.
The IT Field Operations Manager will lead engineering teams, partners, logistics, and service desk capability to deliver efficient, high-quality, and compliant services across multiple workstreams. In this role, you will shape and optimise field engineering operations, ensuring the structure, skills, and capacity are aligned with current and future business demands. You'll build scalable frameworks, lead workforce planning, support continuous improvement, and introduce robust systems and processes that enable the organisation to meet evolving technology service requirements.
You’ll oversee both direct and indirect engineering teams, assessing workforce capability, geographical coverage, skill sets, and delivery efficiency. A key part of your work will involve reviewing internal and external resource ratios, analysing cost profiles, and developing the right blend of permanent, contract, and partner‑delivered services.
Alongside this, you will work closely with HR, leadership teams, and operational managers to develop training matrices, grading structures, and a people‑first approach that keeps dispersed teams engaged, supported, and connected. You will also strengthen the service desk function using ITIL best practice, ensuring teams have the skills and capacity to broaden their services and support new technologies.
Your influence will extend into logistics, warehousing, and supply chain operations, implementing improvements and enhanced warehouse management processes. You will ensure that systems, storage, compliance and stock movements align with the wider technology services strategy.
The role is highly collaborative, with regular interaction with sales, bid, and transition teams as you support solution design, bid submissions, and pre‑sales activity. You will also prepare operational and financial reporting for stakeholders and lead internal and customer‑facing meetings. Strong Health & Safety leadership is key, ensuring safe working practices and compliance remain at the heart of field operations.
About you
* Experience leading large, distributed engineering teams in a service‑driven environment
* A background delivering technology services into retail or hospitality sectors (desirable)
* Experience working with ITIL frameworks (desirable)
* Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems
* Strong operational planning skills, including forecasting, resource modelling, and capacity planning
* Experience managing supply chain or logistics support functions
* Experience negotiating commercial contract terms with partner networks
* Excellent communication skills and the ability to engage effectively at all levels
* A collaborative and structured approach, able to introduce clarity, governance, and continuous improvement
Permanent position
Sheffield based HQ
Hybrid working policy
with UK‑based travel ad hoc.
Salary £50,000 - £60,000 base + benefits
Benefits include:
personal performance related incentives, car allowance, private medical, pension scheme, 25 days holiday + BH, and more.
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
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