Job Description Location: Birstall (Hybrid Working) Contract Type: Permanent, Full Time Working Pattern: 8.5-hour shifts scheduled between 7am and 7pm, Monday to Friday Salary: Competitive Security Clearance Required – Applicants must have lived in the UK for 5 or more years to be eligible. Are you passionate about delivering exceptional IT support and creating a seamless customer experience? We’re looking for a Service Desk Analyst to be the frontline of our IT service, providing high-quality support to our customers, partners, and suppliers. This is an exciting opportunity to grow your technical skills in a fast-paced, collaborative environment while playing a key role in improving our IT services. What You’ll Be Doing Delivering top-tier support – Handle incidents and service requests efficiently with a focus on quick resolution and customer satisfaction. Meeting performance goals – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Collaborating effectively – Serve as a vital link between customers, suppliers, and internal teams to resolve issues. Managing knowledge and data – Maintain accurate records and contribute to a growing knowledge base. Developing your skills – Build technical expertise and contribute to first-time resolutions and customer satisfaction improvements.