Quality and Risk Manager
Location: Princess Margaret Hospital – Windsor
Hours: 37.5 hours per week, Permanent
Salary: Competitive
The Princess Margaret Hospital in Windsor is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
Duties
* Lead and coordinate the hospital’s quality and governance functions, ensuring delivery of safe, high-quality patient care in line with CHG and national standards.
* Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements.
* Develop, review, and improve clinical governance systems, policies, and procedures across the hospital.
* Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures.
* Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes.
* Support the hospital in achieving and maintaining a ‘Good’ or higher regulatory rating.
* Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes.
Qualifications
* Previous experience in the healthcare industry, with a background in governance or risk management.
* Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks.
* Experience conducting complex investigations, including Root Cause Analysis (RCA).
* Excellent interpersonal and communication skills with the ability to present and educate confidently.
* Proven ability to facilitate change, lead projects, and work collaboratively across teams.
* Relevant health-related qualification and evidence of ongoing professional development.
* Strong data analysis and report‑writing skills with an eye for identifying trends and driving improvement.
* Experience working in an independent healthcare setting.
* Qualification or training in quality improvement methodologies (e.g. Lean, Six Sigma).
* Familiarity with governance platforms or incident reporting tools used in healthcare.
Salary & Benefits
* 25 days holiday per year + bank holidays, increasing to 30 days with service
* Management Bonus Scheme
* Private Pension Scheme
* Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
* Friends & Family Hospital Discounts
* Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
* Non‑contributory life insurance
* Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
* Access to resources, tools and services to support your wellbeing
* Employee recognition programmes
* Industry leading training and development opportunities
* ... and more!
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