Job Title: Parts Team Manager
Location: Weston-super-Mare (On-site)
Salary: £28,789 – £35,000 (DOE)
Job Type: Permanent, Full-time
About the Business
This is an opportunity to join a well-established national organisation operating within the specialist services and aftercare sector. The business partners with major retailers, insurers and commercial clients to deliver high-quality customer support and operational solutions that sit at the heart of the customer journey.
With a strong reputation for service delivery, operational excellence and continuous improvement, the organisation relies on a fast-moving logistics and coordination function to ensure customer outcomes are delivered efficiently and to a high standard. Data, insight and people leadership are central to how the business operates and improves performance.
The Role
As Parts Team Manager, you will lead a busy, contact centre-based operational team responsible for the coordination of parts, workflow (WIP), supplier activity and job progression.
This is a hands-on leadership role where success comes from combining strong people management with confident use of data, reporting and performance insight. You will be responsible for ensuring operational flow, reducing delays, improving efficiency and maintaining a high level of service delivery.
You will also play a key role in shaping team culture, driving engagement and supporting continuous improvement across a fast-paced and evolving environment.
Key Responsibilities
* Lead, coach and develop a high-performing operational team within a contact centre environment
* Manage Work in Progress (WIP) to ensure efficient movement and completion of jobs
* Use MI, reporting and data analysis to monitor performance and drive decision making
* Track and improve productivity, quality, attendance and overall team engagement
* Oversee parts ordering, stock control and supplier coordination
* Identify trends, risks and opportunities to improve operational performance and customer outcomes
* Support compliance with internal processes and regulatory standards, including FCA requirements
* Collaborate with wider business functions to ensure a seamless customer journey
* Support implementation of new processes, systems and operational change
* Foster a positive, accountable and high-performance team culture
About You
* Proven experience in people management within a contact centre or operational environment
* Strong background in WIP management and workflow coordination
* Confident working with data, MI reporting and performance analysis to drive improvement
* Experience overseeing stock, parts, suppliers or similar operational processes
* Strong leadership skills with a track record of developing teams
* Excellent organisation, prioritisation and problem-solving ability
* Strong communication and stakeholder management skills
* Comfortable working in a fast-paced, regulated environment
* Strong Microsoft Office / 365 skills and experience using operational systems
* Proactive, accountable and focused on delivering strong customer outcomes
What’s on Offer
* Competitive salary and pension scheme
* Access to 24/7 GP services for you and your household
* Discounts across retail, cinema and major brands
* Clear progression and development opportunities
* Recognition schemes including employee awards
* Mental health and wellbeing support, including trained first aiders
* Employee Assistance Programme covering counselling, financial and legal support
* Regular staff engagement activities and social events
* Free on-site parking (where applicable) and good transport links