Elite Consultancy Network is working in partnership with a leading name in heavy plant and machinery to recruit an experienced Service & Uptime Controller to oversee and coordinate nationwide service operations. This is a key role within the service department, responsible for ensuring efficient resource scheduling, maintaining high levels of customer satisfaction, and supporting the performance of field and workshop-based engineers. Ideal for a proactive and organised individual with a background in plant, construction, or automotive services, this role offers variety, autonomy, and the opportunity to influence service quality and delivery at a national level. Key Responsibilities Service Planning & Coordination Manage the scheduling of field and workshop engineers to meet customer requirements. Allocate jobs based on urgency, geography, and technician capabilities. Customer Service Management Serve as the first point of contact for service-related enquiries. Provide timely updates, manage expectations, and ensure service levels are met. Team Leadership Oversee the daily activities of Field Service Engineers and Workshop Technicians. Approve timesheets, assign tasks, and balance field and workshop workloads. Parts & Job Management Order and track service parts via SAP. Ensure job records are created, updated, and progressed correctly through to completion and invoicing. Technical Support Coordination Log technical issues and quality concerns via internal ticketing systems. Provide first-line advice and escalate to external contractors or manufacturers where required. Compliance Oversight Ensure all service operations comply with health and safety regulations, including site-specific requirements and risk assessments. Performance Reporting Maintain accurate service records. Produce regular reports for senior management and support service review meetings. Process Improvement Identify inefficiencies or bottlenecks in the service workflow. Support and implement initiatives to improve service delivery and operational efficiency.Required Experience Minimum 5 years’ experience in a service control, coordination, or customer support role within construction, plant, or automotive sectors Proven background in managing or supervising a technical team Understanding of mechanical or hydraulic systems and ability to interpret technical drawings and documentation Proficient in Microsoft Office (Word, Excel, Outlook) Working knowledge of SAP or similar ERP systems preferredKey Competencies Strong organisational and time management skills Excellent verbal and written communication Customer-focused with a proactive and solutions-based approach Capable of managing multiple tasks and priorities under pressure Commercial awareness and ability to manage costs Confident decision-making and resource planning skills High level of emotional intelligence and resilienceWhat’s On Offer Competitive salary package Permanent, full-time role with progression opportunities Supportive and professional working environment Involvement in continuous improvement projects Opportunity to make a real impact on service delivery performanceHow to Apply To apply, please submit your CV via Elite Conultancy Network, For a confidential discussion about the role, contact a member of our team