The Role
Responsibilities of this role include (but are not limited to):
-Customer and community:
* Establishing and maintaining excellent relationships with our customers and potential customers.
* Ensuring excellent visitor satisfaction.
* Manage collaborations with local organisations, building the relationship to enable S3's social impact initiatives.
* Handle customer relations, addressing grievances and ensuring a positive experience for all customers.
-Myself & Colleagues / Team
* Maintaining qualifications, licensing and CPD/ training requirements. (S3 will aid in obtain qualifications.)
* Work collaboratively with the venue team and head office.
* Work alongside the F&B team to serve members.
* Aid in growing and developing the community of padel players in Wembley
* Managing administrative tasks assigned to yourself.
* Collaborate with cross-venue colleagues and partners where required
-Operations
* Assist in the daily operations, ensuring the highest standards of customer service
* Undertake all day-to-day cleaning and maintenance of the equipment and courts, to the highest possible standards, bringing attention to any faults or repairs to the relevant team.
* Proactively manage customer behaviour during the use of facilities to ensure highest possible levels of safety and enjoyment.
* Ensuring the efficient and effective operation of sessions, including equipment set-up and take-down.
* Log daily compliance checks
* Ensuring that the venue and facilities are clean and organised.
* Aid in the implementation of policies, processes and procedures
* Aid in the organisation & delivery of tournaments.
-Business management and development
* Work with the Management team to drive continuous improvement in venue offering and experience (based on feedback from customers, relevant partners, stakeholders, other data, 'market' and wider trends)
* Help optimise the venue to maintain a vibrant and thriving padel community, while drive sales and court occupancy
* Assist in organising and sell corporate events, private events, and build relationships with local schools & Organisations.
* Assist in venue marketing (incl. social media platforms), collaborating with the marketing team to enhance engagement, brand recognition and drive revenue.
* Aid in the Development of an operation's manual for the efficient functioning of the venue.
* Work with sponsors and partners to develop the site.
-Coaching
* Undertaking sessions according to the timetable and ensure sessions commence on time.
* Providing feedback, guidance, and monitoring of customer's progress.
* Ensuring the efficient and effective operation of sessions, including equipment set-up and take-down.
* Feed into the programming and development of the venue coaching schedule.
* Continually train and develop your skills as an activator.
* Organising and leading group and individual coaching session
Job Types: Part-time, Permanent
Pay: £12.50-£13.15 per hour
Expected hours: No less than 6 per week
Work Location: In person