Overview
FRASERS is a department store group with locations across the UK and Ireland. We are seeking an experienced Store Manager to join our team in Dundee. The store opened in May 2025 and includes a Sports Direct, Evans Cycles, USC, and a Frasers floor with premium clothing, footwear and beauty.
Responsibilities
* Assist with all store operations and deliver to expectation on all KPI’s
* Support with the planning of workload to ensure a productive and efficient team
* Make confident decisions, and delegate to the team effectively
* Support with compliance of processes and procedures while maintaining a safe and healthy environment for both the team and customers
* Assist with training and coaching the team to best practice
* Use business communication tools to monitor completion of tasks and meet deadlines
Controls
* Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively
* Support with planning store schedules in line with store trading patterns and business expectations
* Assist with compliance for processing of payroll issues and problem-solve effectively
* Support with store daily structure to ensure the store meets compliance, customer service and security standards
* Be accountable for controlling wages and the store in the absence of the Store Manager
Sales
* Understand business and customer expectations and motivate the team to deliver an excellent customer experience
* Understand product features and benefits and assist with training the team to maximise sales opportunities
* Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team
* Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
* Use reports to analyse and support the commerciality of key products to impact sales and profitability
* Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
Development
* Assist with identifying internal talent and support performance management processes to drive exceptional performance
* Support with identifying performance issues and escalate professionally to the Store Manager
* Be self-driven in own personal development and take on developmental feedback constructively
* Understand and promote Frasers Group core values and coach the team to engage with these values
* Encourage feedback from the team and be a point of contact between the team and Store Manager
Leadership and Management
* Inspire the team and act as a role model
* Support with coaching and motivating the team to achieve success
* Take responsibility for key areas to assist the Store Manager and be accountable for outcomes
* Develop relationships with the store team and ensure everyone is working to the same goals
* Work with your Store Manager and contribute to the success of the store as a whole
Qualifications
* Management experience working in a fast paced, high volume retail environment
* Ability to positively impact results in sales, payroll and stock loss
* Proven record of developing talented individuals
* Must be able to work well under pressure and to strict deadlines
* Committed to supporting the store manager to achieve the highest store standards and customer service
Please note this is a full-time permanent contract of 45h per week. Each shift is 10h with a 1 hour unpaid break. The shifts will change week on week but will include daytime, evenings and weekend work. We are looking for full flexibility across the working week.
Benefits
* Weekly/Monthly & Quarterly Commercial Bonuses
* Stocktake Bonuses
* Commission led bonuses across a wide range of products
* Monthly Group Rewards and Recognition
* Long Service awards
* Development Courses with National Qualifications
* 28 Days Holiday
* 40% In-store Uniform Discount
* Discounted Gym membership
* Cycle to work scheme
* Group Wide 20% Discount across all Frasers Group brands
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