The Fulfillment Center Learning Coordinator works with operations managers, area managers, production assistants to coordinate all associate onboarding activities for the site, and must be willing to work day/night shift.
Constantly improves the long-term capabilities of the area to which he/she is assigned. This position has a high level of program administrative management. The Distribution Center Learning Coordinator is assigned to the Learning Department and will hold responsibilities specific to that area. Overall responsibilities will include the following functions:
Key job responsibilities
* Coordinate ambassador identification program and track new hire onboarding and ambassador audits
* Coordinate site Associate Experience Week program and assigning Learn Before Doing plans for operations
* Track learning curve and continuous improvement metrics at the site level
* Audit Powered Industrial Equipment Training program and trainer standard work
* Execute training programs for both seasonal and permanent trainers
* Coordinate and facilitate any training related programs
* Manage ticketing system and ensure tickets are closed within expected timeline
* Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
* Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
* Document feedback results to help the learning department identify strengths as well as area of improvement
* Assess development needs for individuals and groups
* Fully understand workflow and daily production goals
* Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
* Balance and prioritize multiple tasks
* Maintain a positive attitude and presence on the floor
BASIC QUALIFICATIONS
* Completed High School Diploma or ongoing/completed Bachelor’s Degree
* 1+ year of experience as a trainer or training coordinator in warehousing, logistics, manufacturing, food industry, or other industrial environments
* Proficiency in MS Excel
* Experience using data analysis tools such as Excel to collect, analyze and present information relevant to the learning area
* Intermediate English
PREFERRED QUALIFICATIONS
* A completed Bachelor’s Degree from an accredited university
* Experience delivering training/information to peers, hourly associates, and senior management, both individually and in groups
* Experience delivering messages related to performance
* Ability to give and receive feedback effectively
* Evidence of ability to prioritize, manage and complete projects with tight deadlines
* Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
* Desire to thrive in a dynamic, growing environment
* Previous Kaizen/Continuous Improvement experience
* Willingness to work different shifts
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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