Working with us provides great benefits, including:
1. Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
2. Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
3. 50% off Food & Beverage at all our Hotels & F&B Venues
4. Spa Discounts at our venues with a Spa
5. Retail, Cinema & Leisure Discounts
6. Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
7. Monthly ‘Star of the Month’ Awards
8. Long-service Awards, that start after 1 year of service
9. ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
10. Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
11. Pension Scheme
12. Other incentive programmes that run throughout the year
About the role…
You’ll provide day-to-day leadership and direction to maximise financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction in the hotel. You’ll drive the development of people, create and maintain a memorable guest experience, execute on company standards and build awareness of the hotel and brand in the local community. You’ll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable.
Whilst hands on when the demand requires, you will also have a commercial focus and know all parts of your business - driving and monitoring guest experience and commercial success.
About you…
13. Excellent leadership skills with experience of developing and leading a team. Ability to create a collaborative, positive and motivated workforce driven to achieve company goals
14. Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise with team and guest
15. Strong communication skills through a variety of means
16. Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
17. High attention to detail and accuracy – great at managing one’s own time and the time of the team
18. Financial and commercial awareness
Key Responsibilities include the following but are not limited to…
19. Develop your team and improve their performance through coaching and feedback, and create performance and development goals, both for the benefit of your team and in line with the company’s vision. Celebrate and recognise great performance and successes
20. Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
21. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration and compliance with all regulations and training. Will also be aware of all HR related matters within the venue, provide guidance and support and lead where required
22. Drive a great working environment for teams to thrive – connect departments to create sense of ‘one team’
23. Have input and support the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments
24. Monitor and report variances against budget and control labour costs and other expenses
25. Make recommendations for capital improvements to enhance the assets of the hotel and/or company
26. Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
27. Organise and lead regular meetings with the leadership and wider team
28. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
29. Drive improvement in guest satisfaction goals. Collaborate with colleagues to establish and implement services and programs that meet or exceed guest expectations
30. Speak to guests – ask for their feedback, build relationships and create strategies to improve the overall guest experience
31. Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements, ensuring completion of relevant training
32. Ensures all Hotel objectives, policies and procedures are communicated, understood, achieved and maintained by hotel staff
33. Keeps up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities. Supports marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan
34. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. Monitor and oversee maintenance issues and liaise with third-party contractors as required
About us…
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
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