Annual wage £12,480.00 to £22,308.00 Wage rate: £6.40 or above - starting rate is negotiable and subject to experience; there may be an increase on-going subject to satisfactory performance in your employment and college work. Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday - Friday, 8am - 5pm. Total hours per week: 37.5 Expected duration 15 Months Possible start date 08 Jul 2024 Date posted 21 May 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000248025 Positions 1 available What you will do in your working day The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas: General administrative duties including typing correspondence by e-mail and letter To undertake filing, photocopying and distribution of relevant documents Answering the telephone in a professional manner and dealing with enquiries Responsible for coordinating the post Support to members of the management team Using Microsoft packages, in particular Word and Excel Inputting data onto internal systems with a high level of accuracy To deal courteously and efficiently with all visitors Providing refreshments for visitors when required Dealing with stationery/stock levels and reordering as and when appropriate Assisting all members of the team as and when required Dealing with requests for information Working on the Helpdesk Provide solutions and help for customers The training you will be getting Customer Service Apprenticeship Level 2 Standard The Customer Service Level 2 Standard involves a candidate completing modules to demonstrate their Knowledge, Skills and Behaviours (see below). Over 12/15 months, candidates will complete assignments and provide work-based evidence covering the duties being undertaking throughout the apprenticeship; the evidence gathered will prove competence and duties will be varied: Evidence could include letters, emails, administering finance, collate information, report data, customer contact (face to face, electronic and verbal), feedback from peers/customers, reflective accounts, team work, planning and organisation techniques. KNOWLEDGE Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Dealing with customer conflict and challenge Customer experience Product and service knowledge SKILLS Interpersonal skills Communication Influencing skills Personal organisation BEHAVIOURS/ATTITUDE Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time” You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday. What to expect at the end of your apprenticeship There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications. Requirements and prospects Desired skills and personal qualities Communication skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience Qualifications GCSE or equivalent Maths and English (Grade 4/C or above or equivilent) Essential Things to consider Check the time it will take to travel as it is located out of town.