First Line IT Support EngineerThis is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with a generous benefits package.£23,000 SalaryHybrid working opportunities.Flexible hoursBonus schemeTraining opportunities and professional development.The RoleProvide support to customers remotely and on site when needed.Troubleshooting and diagnostics.Work with any customers 3rd party providers to create and update support cases.Escalate and handover tickets when required.Provide regular and relevant updates to customers throughout the support process.RequirementsMSP Experience – EssentialDriving License – EssentialRight to work in the UK – EssentialMinimum 1 year IT Support ExperienceIT Support Technician Skill SetsPrevious Experience providing IT support. (essential)Office 365 experience (essential)Troubleshooting and Diagnostics (essential)Windows Workstations and ServersMSP Environment Experience – Advantageous but not essentialActive DirectoryWhat happens next? Please either apply by clicking online or emailing me directly to steffan.jones@searchability.com. For further information please call me on 07719 051879. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Steffan Jones. I look forward to hearing from you!