Job overview
We are looking for an enthusiastic, personable, dynamic, and highly motivated individual to join our busy Dermatology Booking Department based at Amersham Hospital. The role will be to provide a comprehensive administration, booking and appointment service for all our patients’ appointments within our Dermatology team. Have good communications skills to be able to deal with all patient queries regarding their appointments. Be adaptable to be working with the wider team within Dermatology.
Main duties of the job
Dealing with queries internally and externally
Managing the logging of patient referrals and booking
Dealing with all outcomes of patient’s appointments via hospital system
Managing patient booking lists
Working for our organisation
Listen to why colleagues think we are a great place to work! -
What does Buckinghamshire Healthcare NHS Trust offer you?
1. As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
2. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
3. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
4. We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
5. As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
6. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
7. Our vision is to provide outstanding care, support healthy communities and be a great place to work.
8. Our mission is to provide personal and compassionate care every time.
9. Our CARE values are collaborate, aspire, respect and enable.
Person specification
EXPERIENCE
Desirable criteria
10. Previous NHS or health care experience
EDUCATION
Essential criteria
11. Good Basic Education
12. GCSE or equivalent in Maths and English
Desirable criteria
13. Customer Care Course or equivalent
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
14. Clear, concise verbal and written communication skills to enable liaison with multidisciplinary team, patients and carers
15. Excellent keyboard skills to ensure all Outpatient activity is recorded onto the bespoke database in accordance with the Data Protection Act 1998
16. Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets
17. Aware of Confidentiality code of practice in relation to patients and staff
18. Able to work under pressure and deal with conflict situations to an amicable conclusion
19. Flexible working attitude in order to be multi skilled in different areas of the service
20. Ensure punctuality and reliability of self to ensure good relationship within team environment
SPECIAL CIRCUMSTANCES
Essential criteria
21. Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone
22. The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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