About Us
Queens Cross is a community-based Housing Association with a clear vision: excellent housing in vibrant communities. Guided by our values of
respect, integrity and aspiration
, we're proud to provide nearly
4,500 homes
across north Glasgow, stretching from the city centre along both sides of the Forth and Clyde Canal. Our
diverse
housing stock includes flats, deck-access properties and traditional Glasgow tenements, all supporting strong, connected neighbourhoods.
Job Title:
Head of Neighbourhood Services
Department:
Neighbourhood Services
Section:
Housing, Maintenance and Factoring
Salary:
Grade 10, £68,008 - £73, from April 2026)
Contract:
Full-time, Permanent
Hours:
Monday - Friday, 35 hours per week
Role Overview
We are seeking an experienced and strategic leader to join our Leadership Team as Head of Neighbourhood Services. Reporting to the Director of Neighbourhood Services, you will lead our
Housing, Maintenance and Factoring services
, ensuring the delivery of high-quality, customer-focused and compliant services to approximately
4,500 tenants and 2,700 owner occupiers.
You will be responsible for driving performance, delivering value for money, ensuring regulatory compliance and embedding a culture of continuous improvement and right first-time service delivery. This is a pivotal role in achieving the Association's strategic objectives and sustaining vibrant, inclusive neighbourhoods.
Key Responsibilities
* Provide strategic leadership and professional advice as head of Housing, Maintenance and Factoring services to the Director, Executive Team and Board.
* Lead, motivate and develop high-performing teams that deliver customer-first, right-first-time services aligned with Association values.
* Oversee effective tenancy management, planned & reactive repairs, and factoring services for approximately 4,500 tenants and 2,700 owner-occupiers.
* Develop departmental strategies, policies and continuous improvement plans, driving innovation and service transformation.
* Manage significant income & expenditure budgets (rents, service charges, factoring), ensuring value for money, efficiency and financial control.
* Ensure full regulatory compliance (Scottish Housing Regulator, legislation, health & safety, equality & diversity) and upper-quartile performance.
* Monitor KPIs, produce performance reports for Executive, Board and Factoring Board, and implement actions to achieve and sustain targets.
* Actively engage customers in service design and policy development while building strong partnerships with tenants, owners, contractors and external stakeholders.
Essential Criteria
* Senior-level experience managing social housing services, including housing management, repairs/ maintenance and/ or factoring.
* Proven ability to lead, coach and develop diverse, high-performing teams.
* Strong track record delivering high-quality, customer-focused services with excellent tenant and owner satisfaction.
* Experience actively engaging and involving a diverse range of customers in policy development and service design.
* Demonstrable success implementing innovative solutions to improve service quality, efficiency and outcomes.
* Significant experience managing large, complex, multi-strand budgets while delivering clear value for money.
* Strategic leadership experience, including driving change, service transformation and continuous improvement.
* Educated to degree level, or equivalent through substantial experience in a similar leadership role, plus deep understanding of social housing, Scottish Housing Regulator requirements, statutory/ regulatory frameworks.
This vacancy will close at 5:00pm, Monday 23rd March.
Interviews are expected to take place on Wednesday 8th April.
How To Apply
* Sign in and create an account.
* Click Apply and complete your online profile.
* Upload an up-to-date CV with any employment history gaps clearly explained.
* Include a short introductory statement outlining why you're applying and how you meet the essential criteria of the role.
* Add any relevant qualifications or training.