Department: Practice Recruitment
Location: St Albans
Compensation: £15.00 / hour
*Exciting Head Dental Receptionist/TCO Position - Dental Beauty St Albans*
*Full-Time Position - 40 Hours Per Week*
*TCO Bonus Scheme - Up To £2000 Per Year*
Dental Beauty Partners are currently seeking a Head Dental Receptionist/TCO to join us at our award winning, 95% private practice, Dental Beauty St Albans. This is a fantastic opportunity to join a vibrant and family-orientated practice team in the St Albans area.
You will be joining a fantastic group of clinicians and wider support staff, led by our Partner Dr. Nirav Dalia, who all work together in harmony to deliver a brilliant patient journey. The practice is very accessible via public transport, only a 15 minute walk from St Albans City Train Station .
Hours
Monday-Friday 9am-5pm
Occasional over time in the evenings or Saturday cover is needed
Key Responsibilities
* Lead our front of house team, to perform a high-quality reception and administration service to ensure patient satisfaction & maximum contribution to practice efficiency
* Answering the telephone and dealing with patient enquiries in a positive, efficient and friendly manner, with a focus on going the extra mile
* Schedule patient appointments in accordance & effectively managing the diaries of our clinical team; all through our software system, Dentally
* Collect and record patient payments and pursue any debts in accordance with the practice payments policy
* To ensure compliances with DBP Information Governance Policy and GDPR
Skills, Knowledge and Experience
* Ideally 1-2 years of experience as a Dental Receptionist, within a private or mixed practice
* If no Dentistry experience, then a background within a front of house, customer service or medical coordinator role
* Dentally software experience is preferred but not essential
* Ensuring CQC requirements are met at all times
* Experience in providing exceptional patient care/customer service
Benefits
* Highly competitive hourly rate from £15 per hours is on offer, varying depending on experience & qualifications
* There is also a bonus scheme quarterly payment of £500 per quarter, so a potential £2000 per year (details discussed during interview)
* Regular team social events to show our appreciation - we have fantastic rating of 4.7/5 on indeed reviews
* Opportunities for development & progression within a rapidly growing business; if you're wanting to progress into senior roles we're the perfect company for this
* Company wide all-expensed Christmas Party & Awards Night
* Full training for all colleagues on new systems to ensure you'll hit the ground running in delivering a great patient experience
* Company training events, lunch & learns, additional courses
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