Job Title: Repairs Planner
Location: Basildon, Essex
Salary: £30,000-£33,000 depending on experience
Sector: Electrical Contractor
MUST HAVE PREVIOUS PLANNING EXPERIENCE
Job Purpose
To coordinate and schedule responsive repairs and maintenance works for social housing properties, ensuring high levels of customer service, efficient resource planning, and compliance with regulatory standards. The Repairs Planner acts as the key link between tenants, operatives, and contractors to ensure repairs are completed within agreed service level targets.
Key Responsibilities
1. Planning & Scheduling
* Schedule responsive, void, and planned maintenance works.
* Allocate jobs to operatives or subcontractors based on skill set, location, and priority.
* Optimise diaries to maximise productivity and minimise travel time.
* Ensure appointments are booked in line with service level agreements (SLAs).
2. Customer Service
* Act as a primary point of contact for tenants reporting repairs.
* Arrange appointments at mutually convenient times.
* Provide updates on job status, delays, or changes.
* Handle complaints or missed appointments professionally.
3. System & Administration
* Accurately raise and update repair orders on housing management/repairs systems (e.g., Northgate, Orchard, Civica, or similar).
* Maintain accurate records of works orders and completion notes.
* Monitor outstanding jobs and chase overdue works.
* Process variations and follow-up works where required.
4. Performance & Compliance
* Monitor operatives' performance against KPIs (first-time fix, attendance, completion times).
* Ensure works are completed within target times (emergency, urgent, routine).
* Support compliance with health & safety regulations and safeguarding policies.
* Assist with reporting on repairs performance data.
5. Collaboration
* Liaise with:
o In-house operatives
o External contractors
o Surveyors and technical officers
o Customer service teams
* Support void turnaround planning when required.
Key Skills & Experience
Essential:
* Experience in scheduling or planning repairs (ideally within social housing).
* Knowledge of responsive maintenance processes.
* Strong organisational and time-management skills.
* Excellent communication and customer service skills.
* Ability to prioritise urgent/emergency works.
* IT literacy and experience with scheduling/repairs systems.
Desirable:
* Knowledge of social housing regulations and compliance requirements.
* Experience working to KPIs and performance targets.
* Understanding of trade disciplines (plumbing, electrical, carpentry, etc.).
Personal Attributes
* Calm under pressure
* Detail-oriented
* Problem-solving mindset
* Team player
* Customer-focused
* Resilient and adaptable
Performance Indicators (KPIs)
* Appointment kept rate
* First-time fix rate
* Jobs completed within target times
* Customer satisfaction scores
* Reduction in overdue works
if you feel as so this REPAIRS PLANNER role is suitable to yourself, please send your CV directly to:
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