You will have some experience in taking enforcement action and knowledge of housing standards including HMO licensing. Be trained on applying the Housing Health and Safety Rating System.
Responsibilities
* Demonstrate a basic understanding of our role in improving standards within the private rented sector.
* Contribute towards the key objectives of the service by:
* Undertake HMO licensing inspections, including identification of defects, poor management practices.
* Identify and secure interventions in the investigation of complaints and other enquiries and understand the situations where any intervention may not be required.
* Effectively monitor the progress of works/actions required by informal/formal action.
* Demonstrate good customer care and communication skills in explaining complex and technical issues accurately, clearly and concisely both orally and in writing when dealing with all service users.
* Develop a good understanding of relevant legislation utilised to tackle poor property and management standards within the private rented sector.
* Demonstrate a good understanding of housing construction and components, and an up to date understanding of improvement trends and capabilities including those around energy efficiency.
* Ability to take an organised approach to own workload whilst dealing with conflicting priorities and ensuring a customer service focused approach.
* Willing to gain experience of working collaboratively with internal and external partners to identify innovative and creative approaches to complaints and objectives.
* Demonstrate your involvement in organising, coordinating and participating on projects as part of a team, and identify how this has led to a successful outcome.
* Knowledge of and ability to manage sensitive intelligence and information securely.
* Understand importance of accurate data entry in relation to updating management information systems and the consequential impact on business intelligence for the service.
* Demonstrate an awareness of politically sensitive issues.
Desired Qualifications
* BTEC in Environmental Health, BTEC/ONC in Building Construction or equivalent or relevant work experience.
* Advanced Practical Certificate in the Private Rented Sector.
* Diploma in Private Sector Housing Interventions.
* Works towards (but not yet completed) Environmental Health Degree.
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