Overview
Building and managing relationships with current and new customers. Responsible for communicating with the customer for scheduling, status, or completion. Oversee accounts and be the customer’s point of contact for their requests/needs.
Responsibilities
1. Confer with National Account customers by telephone or email to provide the information needed.
2. Strong phone and computer skills, must be able to do both at once.
3. Ability to always project a positive attitude.
4. Ability to multi-task.
5. Ability to work on a team or on an individual project.
6. Ability to explain technician information to non-technical individuals.
7. Effective interpersonal skills to represent the company to new and existing customers.
8. Must be organized, self-driven, and customer service focused.
9. Troubleshoot, resolve, and document problems with service calls to meet established turnaround times.
10. Assist employees in the execution of their duties by acting as a resource for timely, effective use of services.
11. Contribute to team effort by accomplishing related results as needed.
12. Other duties as assigned.
Qualifications
1. High School diploma or equivalent required.
2. Intermediate computer skills required.
3. Must be able to communicate clearly and professionally in writing, on the telephone, and in person.
Physical Demands
1. Regularly required to sit, stand, and walk.
2. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
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