German Speaking Customer Care Team Leader (Hybrid), Cambridgeshire
Client: Origin Recruitment Ltd
Location: St Neots, Cambridgeshire
Job Category: Other
EU work permit required: Yes
Job Views: 14
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description:
German Speaking Customer Care Team Leader (Hybrid)
Location: St Neots, hybrid only in the office once a week
Client Profile: Our client, a leading international healthcare company, is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Key Responsibilities:
* Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
* Lead a team of Customer Care Administrators.
* Coach and develop a high-performing team.
* Resolve complex customer queries and complete follow-up actions.
* Use bespoke IT systems to resolve and process customer orders and queries.
* Carry out various channel quality reviews and help your team develop using a coaching approach.
* Conduct regular 1-1s and performance reviews.
* At peak times, take calls and handle customer inquiries.
* Assist with recruitment within the Customer Care team.
* Collaborate with colleagues to promote continuous improvement.
* Develop product and process knowledge to ensure excellent customer service.
Personal Specification:
* Previous team leader/supervisor experience.
* Fluent in spoken and written German and English.
* Willing to learn how to use a variety of bespoke IT systems.
* Positive and engaging communication skills.
* Flexible coaching and feedback skills.
* Ability to work in a team, ask for help, and trust colleagues.
* Ability to prioritize a varied workload.
* Take ownership and drive team engagement.
* Interpret department, team, and individual metrics for continuous improvement.
* Problem-solving skills to take initiative and develop your knowledge.
Working Days/Hours:
2 on/off shift, 35.25 hours per week on average, over a two-week rotation, from 07:00 to 20:00.
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