End Date
Friday 16 May 2025
Salary Range
£25,000 - £25,200
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked
Job Description Summary
A part-time, branch-based opportunity working 19 hours per week.
Job Description
JOB TITLE: Customer Support
SALARY: £13,572.50
LOCATION:Stevenage, working across Lloyds and Halifax branches within a reasonable distance.
HOURS: 19 hours a week, including Saturdays
WORKING PATTERN: Part-time
About this opportunity
Join a team that makes a genuine difference to customers, businesses, and communities. As a Customer Support colleague, you'll learn, grow, and develop within an inclusive organization focused on putting people first.
You may work in branches helping customers face-to-face or remotely via phone, social media, web-chat, and video calls. You’ll learn to maximize your talent—helping people, showing care and understanding, and accessing a supportive team when needed.
From Day 1, all necessary training and support will be provided. Enjoy a fulfilling career with great colleagues, transforming workspaces, hybrid working options, and diverse career opportunities.
About us
We are committed to building a sustainable business and a workplace where everyone can thrive. We aim to push boundaries and make impactful changes together.
What you’ll need
* Being a people person—honest, genuine, and caring about helping with finances (no prior financial services experience required)
* Ability to quickly build relationships and provide excellent customer experience
* Empathy, integrity, and commitment to resolving queries confidently
* A collaborative team player
* If working from home, meet our homeworking criteria, including a private, quiet space and stable internet
Success in this role requires familiarity with our mobile app and strong product knowledge. We encourage you to use the app and our products to become proficient.
About working for us
We foster inclusivity, diversity, and belonging. We have set goals for diversity in leadership, offer health initiatives, and welcome applications from underrepresented groups. We are disability confident and offer reasonable adjustments in recruitment.
Benefits include:
* Up to 15% pension contribution
* Annual performance bonus
* Share schemes including free shares
* Flexible benefits like discounts
* 22 days’ holiday plus bank holidays
* Wellbeing initiatives and parental leave policies
Apply today to make a positive impact, learn, grow, and thrive. Roles may close early due to high interest. Join Lloyds Banking Group to help Britain prosper and shape the future of financial services. We prioritize data safety and a values-led, inclusive culture.
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