IKEA Nottingham are looking to welcome a Customer Service Delivery Driver. You must hold a valid full UK driving license for 24 months minimum. Responsible for careful stock handling and quality deliveries, resolving customer issues through home visits, maintaining delivery vehicles to IKEA safety standards, and communicating professionally with customers, co‑workers, and service partners to manage complaints with confidence and diplomacy. WHAT WE OFFER • The Start Date of employment will be: 15th March 2026 • Competitive salary of £30,724.00 per annum. • 39 hours weekly, working 5 days per week including alternate weekends. • Working hours are between 8.00am to 7.00pm. • We can discuss flexibility to match your life and our business needs during the interview. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs. • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers. • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans. • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers. • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you. ...as well as so much more! WHAT YOU'LL NEED TO HAVE • Applicants are required to be at least 19 years of age and have held a valid driver's license (Category B) for at least 24 months. • You are skilled at forward planning, can handle several tasks at once with ease, and take pleasure in being a team member as well as fulfilling responsibilities on your own. • Excellent communication skills and problem-solving abilities. • You are computer literate and able to work with technology. WHAT YOU'LL BE DOING DAY TO DAY • Focused on prompt and careful handling of stock to ensure quality deliveries to our diverse clientele and various store branches, following prescribed workflow and routines. • Visit customers' homes to resolve complaints, deliver missing items, and collect damaged stock, ensuring all goods are handled to and from the customer’s preferred room. • Inspecting & housekeeping of assigned vehicles before and after customer deliveries, reporting any issues identified and placing on charge after use. Comply with all IKEA health, safety and security rules and requirements. • Communicate professionally to all IKEA customers, co-workers and service partners in a confident and friendly manner handling complaints and claims efficiently and with diplomacy. WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many RECRUITMENT PROCESS INFORMATION Let us know if you require any adjustments to be made during the interview process as soon as possible. • Please attach an updated CV with your application so we can get to know you better. • Shortlisted candidates will be invited by email to attend a face-to- face interview. Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires: • Medical questionnaire • Criminal DBS Check • Driving Records We understand not everyone will be successful, but we promise to keep you informed either way.
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