Role: 2nd Line Support Engineer Salary: £40,000 DoE Location: Liverpool Requirements: Driving Licence & MSP Experience A fantastic opportunity has arisen for an experienced 2nd Line Support Engineer to join a fast-growing, Liverpool-based Managed Service Provider. This role is ideal for a technically strong, service-driven individual who thrives in a fast-paced environment and is looking to progress within a growing business. The company delivers innovative services to a diverse client base. Known for its modern approach, collaborative team, and use of cutting-edge technologies, the business has built a strong reputation for delivering high-quality, reliable solutions. The successful candidate will bring solid experience in 2nd line support within an MSP environment and possess strong skills across Microsoft 365, networking, and server technologies. This is an office-based position with some travel to client sites. The company are hoping that the successful candidate will become the Support Team Lead. Key Responsibilities: This is a varied role, acting as a point of escalation and support for the junior team. There is also an opportunity for project work here too. Act as an escalation point for 1st line engineers. Provide advanced technical support to clients. Assist with the implementation of new client solutions. Visit client sites as needed to provide support. Maintain and improve technical documentation and internal processes. Champion high standards of customer service and technical delivery. Key skills & Experience: Proven experience in a 2nd Line Support role. Background working in an MSP environment. Strong communication and client-facing skills. A proactive, solutions-oriented mindset. Ability to work independently and as part of a team. A full UK driving licence (essential for travel). Experience of the following technologies: Microsoft 365 Advanced networking knowledge Windows OS Windows Server Microsoft Remote Desktop Services Azure Virtual Desktop Microsoft Exchange & SMTP VOIP systems What is on offer: A modern, well-equipped office space in Liverpool A collaborative, innovative team culture Opportunities for personal and professional growth Exposure to leading-edge tech and diverse projects Very competitive salary and benefits package If you are interested, please apply now.