Description
Are you passionate about premium cars and providing exceptional customer service?
As a Service Advisor at Vines, you will play a crucial role in ensuring the seamless coordination between the customer and our workshop whilst their vehicle is booked in for service. You will act as a liaison between customers and technicians to facilitate a smooth process while upholding Vines high-quality standards and customer satisfaction.
Salary: £30,000 - £31,200 salary with an uncapped OTE of £39,140 - £41,200 depending on experience
Hours: 45 hours per week, Monday – Friday 0800 – 1800
What you will be doing:
* Be the first point of contact for customers bringing their vehicles in for service - providing a warm welcome and clear guidance.
* Explain recommended services in a way that’s transparent and easy to understand, including costs and timelines.
* Prepare accurate invoices and quotes, ensuring clarity and trust at every step.
* Coordinate with technicians to schedule repairs and keep customers updated on progress.
* Build strong relationships with customers, handling queries and resolving issues calmly and professionally.
* Enhance the experience by recommending additional services and products where appropriate.
* Maintain accurate records of all service transactions and customer interactions.
What We're Looking For:
* Previous experience as a Service Advisor is ideal, especially within a BMW dealership or premium automotive brand.
* A natural communicator with strong customer service skills and the ability to build rapport.
* Professional, courteous, and confident in handling challenging situations.
* Highly organised with great attention to detail.
* Comfortable using IT systems (training on our in-house systems will be provided).
* Able to thrive in a fast-paced environment and stay calm under pressure.
Why Join Vines?
* Work with a premium brand and a passionate team.
* Ongoing training and development opportunities.
* A supportive environment where your contribution truly matters.
Core benefits include:
* Monday – Friday working hours for our Aftersales teams!
* 24 days’ annual leave (increasing to 29 with service) + your birthday off!
* Pension Scheme & Life Assurance
* Cycle2Work programme
* Holiday Buy & Sell Scheme
* Tech & Travel Purchase Scheme
* Enhanced Parental Leave
For more details, check out our staff benefits .
What makes a great team? A diverse team!
Don’t be put off if you don’t tick all the boxes. We know from research that candidates may be put off applying if they feel they aren’t 100% there yet, but why not give it a whirl? We know you're more than a CV, and the things that make you, you, are what bring potential to our business. Vines are committed to creating a diverse & inclusive culture through our people.
As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.
Our mission is ‘to inspire each other to delight our customers’, we do this through our ‘Winning Together’ brand values;
* Working as One Team
* Being Warm and Welcoming
* Doing what you say you will do
We believe it’s these values which makes us successful.
We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.