Are you a confident, customer-focused professional looking for your next challenge in motor claims? Were expanding our team and are looking for Intervention Capture Handlers who thrive in a fast-paced, customer-focused environment. About the Role As an Intervention Capture Handler, youll play a pivotal role in guiding non-fault claimants through their claim journey. From assessing vehicle damage to identifying mobility needs, youll ensure our customers receive the right outcome quickly and efficiently. This is a dynamic role requiring excellent communication, attention to detail, and the ability to balance customer service with commercial decision-making. What Youll Be Doing Proactively triage intervention leads and identify claims suitable for our intervention scheme. Contact non-fault claimants to understand their vehicle damage and mobility needs. Determine the best route of settlement, balancing customer needs, costs, and vehicle downtime. Handle alternative outcomes if issues arise, including cash settlements for damage and mobility. Accurately validate vehicle and identity documents, and raise payments to claimants. Manage multiple workflows and maintain accurate records across internal and external systems. Build strong relationships with claimants, suppliers, and internal stakeholders. Work to departmental SLAs and KPIs while supporting team goals in a collaborative environment. Uphold company values and deliver high-quality service consistently. What Were Looking For Experience in Motor Claims or TP Intervention is desirable, but full training will be provided. Confident communicator with strong telephony and customer service skills. Excellent negotiator with the ability to balance customer service and cost control. Highly organised and able to prioritise workload effectively. Commercially aware, adaptable, and eager to learn and grow. Strong team player with a proactive, can-do attitude. Demonstrates integrity, diligence, and a strong customer-first mindset. Why Join Us? This is an exciting opportunity to join a growing team where your skills and initiative make a real impact. Youll work in a fast-paced environment, develop your career in motor claims, and enjoy the satisfaction of helping customers through a challenging time. Apply Today to become a key part of our Intervention team in Manchester! GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers.