The role of Night Concierge will include:
1. Being a first point of call to receive and direct all customer queries
2. Developing good relationships with customers, helping them develop life skills
3. Handling occasional emergency/challenging situations
4. Going above and beyond to ensure an excellent service is provided to our customers
5. Occasionally organising and running social activities
6. Some health and safety responsibilities e.g. fire safety checks
7. Ensuring the security of the service is maintained
8. Writing and updating customer notes
9. This role will require lone working role for the majority of the shift
Skills and experiences:
10. Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
11. Previous experience working under challenging circumstances
12. Good communication skills
13. Ability to use IT systems confidently
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
14. At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
15. A pension scheme with employer contributions
16. A variety of online discounts and rewards from major retailers
17. Health and well-being plans
18. Life assurance
19. Family friendly arrangements, including opportunities for flexible working
20. Tax efficient savings through our Cycle to Work scheme
21. A wide range of learning and development opportunities
Job Reference: 223873
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.