Overview
In this role, you will manage Facilities Management services for our client, ensuring maintenance and repairs that meet client requirements within budget and timescales. Reporting to Senior Team Management, you will work in a matrix environment with various departments. You will lead and motivate your team to achieve objectives such as operational resilience, customer satisfaction, stakeholder management, and account growth. You will ensure adherence to the internal customer governance model, liaise with client stakeholders to avoid escalations, manage incidents and develop business cases and project plans.
Responsibilities
* Manage service delivery and stakeholder relationships with the client.
* Lead Health and Safety, ensuring adherence to processes and creating a safety culture.
* Deliver FM services in a matrix environment with colleagues and departments.
* Ensure operational compliance with all processes and procedures.
* Understand the client’s strategy plans and their impact on property requirements.
* Manage incidents and escalations, ensuring stakeholder engagement and communication.
* Support property integration plans in line with the client’s Workplace Strategy Programme.
* Oversee P&L management, identifying risks and opportunities for improvement.
* Manage a portfolio with knowledge of FM sector and regulatory framework.
* Develop and promote improvements to People and Places Service.
* Ensure delivery of professional services supporting clients and Mitie priorities.
* Manage FM team objectives, development plans and mandatory training.
* Achieve NPS and PBR/KPI targets, monitoring performance and mitigation plans.
* Target growth by extending services and developing new markets.
* Manage third-party suppliers, ensuring policy compliance and driving innovation.
Qualifications and Requirements
* Understanding of IFM operational delivery and contractual frameworks.
* Previous experience within a corporate, financial or 5* hotel environment.
* Commercially astute and able to prepare, articulate and present a sound and profitable business case.
* Excellent relationship management, communication and negotiation skills with the ability to build and maintain these relationships; highly customer-focused with the ability to exceed expectations.
* Ability to think strategically.
* Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
* Excellent IT skills in Microsoft.
For any questions, feel free to contact the recruiter directly.
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