Store Manager
Location
Richmond Branch
Flexibility required to cover Clapham Branch – SW11 when necessary.
Working Hours
44 hours per week - Monday to Friday, plus every second Saturday.
Salary
Competitive salary depending on experience, between £37,000- £39,000 per annum
Opportunity to earn annual performance-related bonus and monthly sales target bonus
Job Summary
We are seeking an experienced and motivated Store Manager to lead the daily operations of
our busy paint and hardware store. The successful candidate will be responsible for managing
staff, delivering excellent customer service, driving sales, maintaining stock levels, and
ensuring the smooth running of the branch.
This role is ideal for someone with previous management experience within the paint,
decorating, hardware, builders’ merchant, or trade retail industry.
Key Responsibilities
Manage the day-to-day operations of the store
Lead, motivate, and support the store team
Deliver outstanding customer service to trade and retail customers
Achieve sales targets and maximise store performance
Maintain high standards of merchandising and store presentation
Monitor stock levels and coordinate stock ordering
Build strong relationships with suppliers and customers
Handle customer queries and resolve complaints professionally
Ensure health & safety procedures are followed at all times
Support and cover other branches when required
Oversee opening and closing procedures, cash handling, and reporting
Requirements
Previous experience in a management or supervisory role
Experience within the paint, hardware, decorating, trade retail industry preferred
Strong leadership and communication skills
Good organisational and problem-solving abilities
Customer-focused with a proactive attitude
Ability to work in a fast-paced retail environment
Flexible and reliable
POS, IT and stock management skills
Desirable Skills
Knowledge of paint products and decorating supplies
Experience working with retail and trade customers
Driving licence (preferred but not essential)
We offer a comprehensive benefits package including:
Competitive salary depending on experience, from £37,000 -£39,000 per annum
Opportunity to earn annual performance-related bonus and monthly sales target bonus
30 days holiday entitlement, including bank holidays
Staff discount at stores
Company pension scheme
Private medical insurance
Flexible benefits scheme including:
o Gym membership discounts
o Free coffee vouchers
o Discounts on sportswear and lifestyle brands
We are committed to providing a supportive working environment with opportunities for
long-term career development.