We are excited to be opening Paramount Place, our newest independent retirement living village in Tunbridge Wells. We are looking for an exceptional General Manager to lead the pre-opening mobilisation and ongoing operations of this community.
This is a rare opportunity to take full ownership of a brand-new village - shaping the resident experience, leading a high-performing team, and delivering RVG’s vision of helping people age well.
As General Manager, you will be the driving force behind the successful mobilisation, launch and long-term operational excellence of Paramount Place.
You will:
Pre-Opening & Mobilisation
* Work with the Head of Mobilisation to plan and execute all pre-opening activity to time, quality and compliance standards.
* Recruit, train and onboard the full village team, including Heads of Department.
* Embed operating procedures, systems and a shared village filing structure.
* Manage pre-opening budgets and ensure procurement and supply chain readiness.
* Partner with Sales colleagues to host open days, community events and VIP previews to build local engagement and drive early occupancy.
* Personalise resident move-in plans, refining the process through review and continuous improvement.
Operational Leadership
* Lead the delivery of the Village’s Asset Business Plan and operational strategy.
* Set priorities, monitor performance and drive service excellence across all village functions.
* Maximise revenue across sales, rentals, hospitality and wellbeing services while maintaining rigorous cost control.
* Manage complex P&L responsibilities including Landlord, Service and Investment budgets.
* Influence regional and business-wide strategy as part of the RVG leadership community.
Hospitality, Wellbeing & Community
* Create an environment where residents feel valued, engaged and empowered to live their best lives.
* Ensure exceptional hospitality standards and effective use of hospitality systems to maximise and track income.
* Oversee the Wellbeing programme and external memberships, ensuring activities excite, engage and enhance the resident experience.
* Ensure excellent emergency response capability and high-quality third-party care delivery.
Property, Safety & Village Development
* Maintain Paramount Place as a safe, compliant, best-in-class facility through robust property management planning and preventative maintenance.
* Lead and support large-scale development, refurbishment or improvement projects.
* Ensure all village development contributes to RVG’s Planet Positive ambitions.
People Leadership
* Build a strong, motivated team aligned with RVG’s purpose, values and operational standards.
* Drive continuous improvement, standard work, and high accountability.
* Conduct performance reviews, support succession planning and develop team capability through formal and informal learning.
* Foster an inclusive culture where everyone feels valued and empowered.
Experience & Qualifications
* Significant general operational management experience, ideally within hospitality, residential services, leisure, retirement living or similar multi-service environments.
* 3 6 years’ experience at general management level, leading teams, managing budgets and delivering against business strategy.
* Demonstrated success in launching or mobilising new sites (desirable).
Skills & Behaviours
We’re looking for someone who:
* Communicates a compelling vision and inspires others to action
* Builds strong resident and customer relationships with a service-first mindset
* Makes timely, effective decisions and balances multiple stakeholder needs
* Understands financial drivers and uses data to guide business decisions
* Plans and prioritises effectively, holding self and others accountable
* Collaborates as part of One Team, rebounding positively from challenges
* Continuously improves operations and champions innovative thinking
Our Values
At RVG, how we work is as important as what we achieve. We live our values every day:
Age Well • Community • Keep Improving • Invest Wisely • Planet Positive • One Team
Join Us
If you are a dynamic, people-centred leader who wants to shape a new community from the ground up - and deliver a sector-leading resident experience - we’d love to hear from you.
Apply now to lead Paramount Place into an exciting future!