Location: Birmingham (Hybrid – 2 days per week on site)Hays are working in partnership with a local council to recruit six Service Desk Technicians to support an increase in workload across the organisation. These roles will play a key part in supporting a major go-live project taking place in July, as well as providing ongoing support to teams across the council.Key Responsibilities:
1. Provide 1st line support (and above) to internal users across the organisation
2. Manage and resolve a high volume of iing service desk calls and tickets
3. Support colleagues during the uing go-live project
4. Deliver excellent customer service and stakeholder engagement
5. Troubleshoot IT issues and escalate where necessary
6. Maintain accurate records of incidents and resolutions
Requirements:
7. Proven experience working at a service desk or in IT support
8. Strong 1st line support experience (or above)
9. Excellent stakeholder management andmunication skills
10. Highly organised with the ability to prioritise workload
11. Ability to work both independently and as part of a team
12. Experience with EasyVista (or similar ticketing systems) is desirable.
This is an excellent opportunity to join a busy and supportive team during a key transformation period. If you wish to be considered for the role, please send your updated CV! #4804609 - Gemma Meah