Job overview
An exciting opportunity has arisen to work within our dynamic MSK Physiotherapy Hounslow, this for an Operational Support and System Administrator. A full range of training opportunities will be offered in order to support professional and personal development.
As well as job satisfaction in, we can offer a good salary, work life options arrangements, the opportunity to join the NHS Pension scheme, a minimum of 27 days’ annual leave and a variety of NHS discounts.
MSK Physiotherapy Service Hounslow in West London NHS Trust is dedicated to help patients manage their pain, improve their problem, prevent re-injury and promote health and wellbeing
The Operational Support and Systems Administrator is responsible for the day-to-day co-ordination and supervision of the borough-based MSK services administrative team and are required to work closelywiththespecialistadministrationrolesinthetotalmanagementoftheHounslowMSK services administrationservice, and the flexible deployment of staff to ensure work is prioritized and delivered to time scale.
You will deputise the Admin Manager on her behalf and will have overall responsibility for the supervisory Staff management and electronic systems (S1 booking, ERS and Health rosters).
Main duties of the job
Toworkcloselywiththebusinessandclinicalteam/servicemanagersin ensuringtheefficientdelivery,managementandserviceimprovementofbusinesssystems to support the delivery of high-quality frontline clinical services.
The post holder will co-ordinate a comprehensive administrative support service to the clinicalteamsandanefficientreferralandappointment/visitingmanagementsystemviathe electronicpatientdatabase.Ensuringtheprovisionofhigh-qualitycustomerservicesinthe interface between the patients, carers, primary care, secondary care, community care, social care and voluntary organizations.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
1. A levels/NVQ3 or equivalent experience, in addition to GCSE or equivalent qualifications in English and Maths
2. Understand the delivery of high quality and safe clinical services utilizing digital solutions.
Experience
Essential criteria
3. Experience of working in an NHS/Healthcare/Charity/Local Authority environment
4. Experience in providing and leading dynamic high quality administration support to a range of people/teams
Desirable criteria
5. Understanding and Knowledge of Key Performance indications/Target in relation to Service delivery
6. Use of NHS IT systems e.g. SystmOne, ERS, Cerner, Datix, etc
Knowledge
Essential criteria
7. Knowledge of processes, systems and structures used to deliver efficient and effective administration support in a large organization
8. Knowledge and experience of how to signpost patients to other services users
9. Understanding of data protection and confidentiality
10. Knowledge of the principles of good customer care
Skills
Essential criteria
11. Excellent verbal and written communication skills
12. Ability to work as part of a team, taking responsibility for individual tasks, and providing cover/support to others in the delivery of shared tasks
13. Ability to work in a busy role whilst always maintaining professionalism
14. Excellent organizational and time management skills include working flexibly towards multiple deadlines
15. Ability to work with minimal supervision in the effective management of own time and workload to meet agreed deadlines
16. Able to demonstrate innovative and forward-thinking and proactive approach
17. Excellent attention to detail and accuracy
Other
Essential criteria
18. Able to travel to and work from Trust sites as required