Job overview
An exciting opportunity has arisen for a Ward Clerk within our team within the Acute Medical Floor.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments.
AMA/AMU is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team. We also have a Same Day Emergency Care (SDEC) which provides same day care to medical patients.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
Main duties of the job
Admin and clerical support within the acute medical floor based on AMA/AMU/SDEC. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team.
1. Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
2. Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
3. Answer the telephone, responding to questions or requests as appropriate.
4. Request the services of allied healthcare professionals as requested by nursing staff (, Phlebotomist/ECG Technician/Radiographers/Porters).
5. Make outpatient referrals as requested by nursing staff.
6. Notify Pathology of urgent blood specimens when requested by nursing staff.
7. Request and collect (or deliver when requested) notes and x-rays from various departments.
8. Order transport for patients as requested by nursing staff, competing appropriate paperwork.
Working for your organisation
AMU/AMA at Shrewsbury hospital is a very busy, friendly unit. Patients are referred from GP/ED, resulting in the area being very busy. It is staffed by a diverse, multi disciplinary team whose focus is always on providing the very best care for those who use our service.
Staff members benefit from dedicated training and a generous holiday allowance.