Customer Service Representative - Claims Location : UNITED KINGDOM Department: Sales and Distribution About the role Put the care into your career and join our Derry Claims Team! Based in the AXA Customer Contact Centre in Derry, youll receive all the support you need to develop a rewarding career with AXA, using new digitized software to handle claims issues. Competitive salary, hybrid working and full training provided. If you come from a customer facing role and possess strong customer service skills, this is a great role for someone who wants a career change within a different sector. If you have previous construction or surveying experience, this role offers an excellent opportunity to leverage your technical skills and transition into a dynamic new sector. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry event You will be offered a starting salary of £24,655 and career progression with salary increase within 6 months with us! You will also receive the opportunity to earn a performance related bonus. Generous pension contribution, staff discount on motor & home insurance, generous holidays, wellbeing initiatives for you and your family and more. How youll make a difference: Accurate and timely completion of case notes/logs/diaries for each customer Deployment of cases to appropriate and approved suppliers Ensure that customer expectations are met and exceeded on every call to successfully complete every case Process cases in accordance with department procedures and agreed authority levels Full ownership and accountability of the claims you are involved in managing Support call handling activity in other areas during times of high demand What we offer We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. We offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally. Competitive Salary Annual Bonus 22-30 Days Annual Leave Pension Scheme Life Assurance Employee Discounts AXA Share Plan Volunteering Days Health Insurance Subsidy Wellbeing Initiatives Tax Saver Initiatives Education Support Skills: Customer Service Claims Insurance