Role: Rent Account Manager
Contract Type: We have various contract types available:
* Post 1 - Fixed term contract/secondment opportunity for 6 months
* Post 2 - Permanent
Working Hours: both roles are 37 hours per week, Monday to Friday between the hours of 8:30am 5:00pm
Worker Type: Hybrid Worker
Salary: Grade F - Starting Salary is £32,597 (Level one) rising to £35,412 (Level four) per annum
Location: Harvey Road, NG8 3BB
We're excited to invite talented individuals to join our workforce. Working for Nottingham City Council offers great benefits: competitive pay, generous leave, a pension scheme, and an inclusive culture.
We are looking for people who are innovative, driven and committed to serving and improving Nottingham. If you’re passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About The Role
As a Rent Account Manager within Nottingham City Council’s Rent Team, you will play a key role in delivering a fair, supportive and customer‑focused housing income service. You’ll work proactively with tenants to maximise rental income, offering clear advice on rent responsibilities, arrears management and welfare benefits. You will build strong, trust‑based relationships, support tenants to sustain their tenancies (including those who may be vulnerable or require additional assistance), and work closely with specialist agencies when needed.
In this role, you will manage current and former rent accounts, agree realistic repayment plans, maintain accurate case records and take appropriate action in line with policy, which may include serving notices or supporting legal processes. You will collaborate with colleagues across Housing Benefits, Social Services and partner organisations to develop effective solutions to arrears issues.
You will also contribute to service improvement by analysing performance data, preparing reports, sharing good practice and helping shape the ongoing development of the Rent Service. This role offers the opportunity to make a meaningful difference to tenants’ lives while ensuring high‑quality, sustainable income management across Nottingham City Council Housing Services.
About You
The ideal candidate will have:
* Knowledge of all aspects of rent account management, acting as an expert resource on rent-related matters for the Nottingham City Council Housing Services
* Demonstrable experience providing advice and support to tenants, including vulnerable individuals or those with identified support needs, with appropriate referral to specialist agencies
* Experience managing rent collection, reviewing accounts and taking action in line with policy, including debt advice and repayment arrangements
* Working knowledge of legal procedures related to rent arrears and debt recovery, ensuring all legal, statutory and other relevant provisions affecting the service area are strictly observed
* Experience working collaboratively with internal and external partners such as Housing Benefits, DWP, Social Services and voluntary agencies to resolve rent arrears and tenancy issues
* Ability to demonstrate and promote excellent standards of customer care in line with the NCCHS Mission, Vision and Values, uphold the NCC's Equality, Diversity and Inclusion strategy and objectives, and willingness to participate in training activities necessary to your post
You can find the job description for this post here.
Apply by 26th March 2026 (11:59pm). Interview dates: 9 & 10 April (subject to change). By applying to this job, you agree to our Terms & Conditions.
We are committed to recruiting a workforce that reflects the communities we serve. We welcome applications from people of all backgrounds, including minority ethnic communities, LGBTQ+ and disabled individuals.
We encourage flexible working arrangements where possible. Thank you for your interest in working for Nottingham City Council.
Benefits include:
* 26 days annual leave (rising to 33 days after 5 years service) + bank holidays, option to buy additional leave annually
* Access to a generous defined benefit pension scheme offering 17.9%
* Smart Working to support your work‑life balance
* Health and wellbeing benefits including access to an Employee Assistance Programme
* Discounted membership at selected local sports and fitness centres, cinema, shopping and more
We particularly want to hear from you if you are from minority ethnic communities, identify within the LGBTQ+ community, or are disabled. We are a fair and inclusive employer.
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