Job type: Permanent Location: Wrightbus Closing date: Monday 15 Dec 2025 08:00 We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications." All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future. The Job Summary: Join Wrightbus, a fast-growing automotive manufacturer, to deliver hands-on IT support while ensuring network stability, performance, and security. You'll resolve issues, drive security improvements, and support key infrastructure projectshelping shape our IT function and contribute directly to our success. The Role: Network/User Support: Provide Day-to-day support and maintenance of company's LAN, WAN, Wi-Fi and Firewall infrastructure. Diagnose and resolve hardware, software, and network issues. Follow up with customers, provide feedback, and see problems through to resolution. Update customer data and produce activity reports. Work within Active Directory/Group Policies/M365 Admin Contribute to ongoing infrastructure, cloud and security improvement projects. Incident Management: Log incidents and respond to service requests accurately, Experience in managing and resolving IT Infrastructure and security incidents, conducting root cause analysis and implementing corrective actions. Maintain detailed records of incidents and resolutions. Technical Troubleshooting: Investigate and troubleshoot technical issues related to desktops, laptops, printers, and mobile devices. Collaborate with colleagues to identify root causes and implement solutions. Vendor Coordination: Coordinate with external vendors for hardware and software problem resolution. Documentation: Create and update knowledge base articles for common issues. Document procedures and best practices for future reference. User Training: Provide basic training to end-users on IT tools and applications. Promote self-help resources to empower users. Qualification: Education: Third Level Computer Science, Information Technology, or related field preferred or equivalent in supporting, implementing and managing IT Infrastructure, including servers, networks, storage and cloud services. Experience: Minimum 5 years of experience in a technical support experience with Windows and macOS operating systems. Familiarity with Active Directory, Office 365, and remote desktop tools. Skills: Excellent communication skills and a customer-centric problem-solving abilities. Proven experience in network AdministrationStrong knowledge of networking protocols, cybersecurity principles and vulnerability remediation. Experience with Firewall technologies Ability to work independently and as part of a team. Eagerness to learn and adapt to new technologies. Proficiency in English. Working knowledge of help desk software, databases, and remote control. Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking skills. Customer service orientation. The Benefits: 4% discretionary bonus Life Insurance Medicash scheme Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's. Free car parking wbstaff To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.