Job Title: Clerical/Admin Officer (Government Department)
Location: Durham, DH1 5TR - Limited parking spaces however there is a car park nearby
Working hours are flexible, with start times available at 8:30am, 8:45am, or 9:00am. Finish times will be adjusted accordingly to 4:30pm, 4:45pm, or 5:00pm.
Full Time - Monday to Friday 37.5 hours a week
Pay - £13.90 per hour
Assignment - Temporary until December 2026 with high chance of extension
Are you organised, detail-oriented, and ready to support a vital government service? Our client, a reputable organisation committed to delivering excellent customer support, is hiring for a Clerical/Admin Officer to join their team in Durham.
What you'll be doing:
* Review applications nearing their cancellation date, ensuring all details are correct and up-to-date.
* Verify that requisitions are sent to the correct address on the application form.
* Assess previous actions taken and decide on the best communication method with lodging conveyancers.
* Obtain necessary applications from the Work Management System.
* Contact lodging conveyancers by telephone to confirm receipt of correspondence and request any additional information or extensions.
* Record all actions accurately in the Points Arising Screen (PAS) and document correspondence sent.
* Collaborate with internal teams as needed to ensure smooth processing.
* Identify recurring issues or frequent customers to contribute to ongoing process improvements.
What you'll bring:
* Effective communication skills, with a professional and friendly telephone manner.
* Strong attention to detail and ability to follow structured procedures.
* Excellent written skills for drafting formal correspondence.
* Ability to manage a high-volume workload and prioritise tasks efficiently.
Essential skills and experience:
* Proven ability to communicate clearly and professionally on the phone.
* Attention to detail and accuracy in record-keeping.
* Strong organisational skills and ability to follow procedures.
* Experience managing multiple tasks in a busy environment.
Join our client's team and play a key role in supporting efficient application processing within a dedicated government department. If you're organised, proactive, and enjoy working in a structured environment, we want to hear from you!
Apply now to become part of a team that values professionalism, accuracy, and continuous improvement.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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