Overview
Help-desk Administrator Required
Job Type: Temp - Perm
Start date: Immediate/Notice period
Location: Salford
Salary: £25,500 - £26,000
JOB DESCRIPTION:
An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.
Working hours
Monday to Friday
8:30am - 5pm.
Responsibilities
* Achieve Key Performance Indicators (KPIs) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
* Provide accurate records of all the details of each Service request into the appropriate systems
* Provide a level of customer service which meets or exceeds the service commitment
* Accurately record details of all Service Requests
* Exhibit clear and professional behaviour when communicating via telephone or mail
* To achieve a high degree of customer and supplier satisfaction
Qualifications
* Customer Service/Helpdesk experience
* Good Communication
* Knowledge of computer databases and their applications
* Planning and Organising
* Analytical Thinking
If you are interested in the role, please send your CV or call Jess on 01618869670
J-18808-Ljbffr