Job purpose:
To carry out administrative tasks accurately and efficiently, whilst ensuring all contracts are performing to client’s standards and requirements.
Education: GCSE’s or equivalent desirable but not essential
Minimum Qualifications and Skills required:
* Good knowledge of Microsoft Word, Excel and Outlook
* Highly organized, flexible with good communication and keyboard skills
* Excellent communication skills, both written and verbal as client interaction will be required
* The ability to work within a team, a good eye for detail and the ability to work under pressure for month end deadlines
Key responsibilities and accountabilities:
* Communicate with clients in accordance with client requirements.
* Communicating with tenants in accordance with client requirements.
* Scheduling appointments to ensure that site staff are fully utilised.
* Import CSV uploads for sites/appointments.
* Review and complete report content daily.
* Communicate with site staff, laboratory, plans and quality control to ensure timely delivery of reports to the client.
* Supplying reports to clients via Client Excel documents, Portals, Bulk export, KGI, MICAD or other client integration requirements as per the agreements.
* Invoicing clients in accordance with their requirements as per contract allocation list and tender agreement, including saving PO's appropriately.
* Deal with inbound calls and directing them through to the relevant person or office.
* Attend internal meetings with the team.
* Assist contract managers with additional tasks when asked.
* Assist other departments with administrative tasks when required.
* Any other adhoc tasks as directed by the line manager or directors.
Measureable KPI’s:
* Appointments booked
* Report contents completed
* Invoicing
* WIP movement
* Report turnaround times
* KPI tracker filled out daily, filed in the administration folder in the T drive