Overview
We are looking for a driven individual to join a busy and expanding Neurology and Outpatient Neurorehabilitation service, which sits within the Unplanned Care Division. The service works closely with the Stroke Medicine services with cross-cover arrangements in place, and we are looking for someone who is a good team player.
Responsibilities
* Provide comprehensive administrative support to the team, including consultants, junior doctors and nurses.
* Be flexible, have a confident telephone manner along with good typing skills and organisational skills. Use various systems like Cerner, e-Referral Service, Luna, E-Vetting, Care Coordination Solution (CCS) and any other systems as appropriate.
* Be proactive in use of statistical information daily from LUNA/REGO and NHS eReferral Service regarding patient bookings, wait times, and breaches for each of the specialties managed within the department. Act as a GP point of contact for non-clinical patient related queries.
* Maintain confidentiality within the post as a priority.
* Operate the reception for Neurology and Neurorehabilitation clinics and complete administrative processes around arriving, booking and outgoing patient appointments.
* Book patients for their appointments in accordance with 18-week RTT standards and in line with the current Patient Access Policy and booking criteria.
* Knowledge of secretarial procedures and systems, passing on messages to the appropriate person.
* Deal with all incoming calls, cancelling/re-arranging appointments and redirecting callers as required.
* Answer all written, email and telephone queries, and provide resolution within specified timescales, recording and reporting the query details on Cerner; response times will be part of this role.
About the Trust
The Hillingdon Hospitals NHS Foundation Trust delivers acute services at The Hillingdon Hospital, as well as some services at Mount Vernon Hospital. The Trust has a turnover of around £250m and employs over 3,300 staff. We deliver high-quality healthcare to the residents of the London Borough of Hillingdon, and increasingly to those living in the surrounding areas of Ealing, Harrow, Buckinghamshire and Hertfordshire, giving us a total catchment population of over 350,000.
Context and Challenges
This is a challenging time for the Trust. We face significant operational pressures through increased demand. We are currently rated by CQC as Requires Improvement, we do not meet some of our constitutional standards, have an underlying £23m deficit and we have an extremely poor estate. However, we’re not daunted by the scale of the challenge and have clear plans in place to get a grip on operational performance as well as improve effectiveness and efficiency. We have launched Brunel Partners Academic Centre for Health Sciences, a new centre providing the perfect setting for research and developing new methods of healthcare delivery across allied health, nursing, social care and medicine and we are developing plans to build a new academic health campus that would include a new hospital for us all.
Application
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
This advert closes on Friday 19 Sep 2025
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