Please note that this is a fixed-term position for a period of 1 year GENERAL SUMMARY: The jobholder will provide effective data entry skills and be able to deal with customers via good phone and written communication including email. Will deal with day to day enquiries to guarantee timely and cost-effective delivery of goods from supplier to customer. This will be by controlling the total order flow process, resolving problems, adjusting processes, developing procedures and managing the exceptions. PRIMARY FUNCTION/MAJOR RESPONSIBILITIES Pay attention to detail on customer orders and takes appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims. Supply all required information and documents in regard to delivery, customs regulation and formalities, transportation/shipping, invoicing to UK customers, and our internal customers.Provides feedback to customers to facilitate the progress of customer orders through the fluke system. Provide customers with first line technical support and literature requested Inform customers about prices, delivery times and ordered products and parts. Gather and feed back sales data to Sales & Marketing. Process quotes based on sales input. Perform other duties as assigned. GENERAL Abide by all Company policies and procedures, e.g. accounting, purchasing, quality, personnel and training. Abide by fire regulations, and ensure you are familiar with the procedure to follow in the event of smoke or fire. Undertake all other reasonable tasks which will ensure the smooth and efficient running of the department. Ensure a smart and professional company image is maintained in all dealings with customers, suppliers and any other outside contacts. JOB COMPLEXITY Operates under moderate supervision from established procedures and guidelines. Performs work responsibilities of moderate complexity that are recurring in nature with some variation from the norm. Work is spot checked against a standard. Errors in judgment may require a moderate expenditure of resources to rectify. Frequent internal and external contacts. EDUCATION AND/OR EXPERIENCE Intermediate-level or equivalent in experience. Ideally a minimal 2 years previous experience in general office, accounting, shipping, and transportation or customer service preferred. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. This position is also eligible for bonus as part of the total compensation package. We are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.