People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
About the Role
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and engaging with the communities where we operate.
If you’re a people person, you’ll love working here. We provide support, training, and encouragement to help you build a career that elevates your skills, with incentives to keep you motivated. By investing in you, we raise our game.
Responsibilities:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals
* Building relationships and providing excellent customer service
* Championing safer gambling practices
* Supporting shop displays and opening/closing activities as required
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis, including evenings and weekends
Benefits:
We offer competitive benefits, including:
* Flexible full and part-time hours
* London Location Allowance (additional 50p/hr within M25)
* Annual pay review and performance bonus
* 28 days holiday plus a paid birthday day off
* Subsidised travel (London roles)
* Matched pension contributions up to 4%
* Sharesave scheme at a discounted rate
* Discounts in shops, cinemas, holidays
* Training and career development opportunities
* Cycle to Work scheme
Candidate Requirements:
* Age 18+ (legal requirement)
* Passion for customer service
* Strong interpersonal and empathy skills
Next Steps:
Apply online; successful candidates will complete an online assessment via HireVue and then be invited for an interview.
About Us:
William Hill, part of evoke, has over 1,300 shops across the UK since 1966. Our culture is built on trust and belonging, empowering our teams to succeed and grow.
About evoke:
evoke, the new name for 888 Holdings, drives innovation and progress, aiming to deliver exceptional betting and gaming experiences. We offer flexibility, trust, and development to help you succeed and build your career.
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