Tenancy Management Advisor
Rochester (Hybrid)
Up to £30,000
Would you like to join Hyde as a Tenancy Management Advisor?
At Hyde, we're committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Management Advisor to join our frontline Neighbourhoods & Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service.
What you'll be doing
* Act as the first point of contact for ASB and tenancy management queries
* Provide clear, accurate advice and guidance to customers
* Support early intervention approaches including mediation and prevention
* Manage and update case records accurately using CRM systems
* Support tenancy changes including joint-to-sole applications, household updates and bereavement cases
* Investigate issues such as abandonment, illegal subletting and tenancy breaches
* Carry out risk assessments and support case planning
* Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners
* Ensure full compliance with housing legislation, safeguarding, GDPR and organisational policies
About you
We are looking for someone who is confident, organis...