Housing Income Officer Location: Civic Centre, AL1 3JE Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 19.81 per hour Job Ref: (phone number removed) Job Responsibilities Ensure income maximization by dealing with tenants in rent or service charge arrears, taking necessary actions such as court referrals, and representing the council in court. Address breaches of tenancy, including nuisance, subletting, or anti-social behavior, and liaise with legal representatives as needed. Promote and develop resident involvement and participation by organizing meetings, estate walkabouts, and ensuring compliance with Local Offers. Manage anti-social behavior cases, coordinating with relevant teams such as the Police Safer Neighbourhood Team and the Council's Community Protection Team. Handle management aspects of void and pre-void properties, including signing up new tenants and conducting follow-up visits. Perform general tenancy management functions, including investigating requests for mutual exchanges, successions, and assignments. Maintain and update correspondence, written and IT records efficiently, and manage queries from Councillors and external organizations. Manage estates according to health and safety and fire regulations, ensuring prompt removal of hazardous items. Person Specification Educated to degree leve...